Help - Frequently asked questions

Change the settings of your browser Internet Explorer in middle position, as shown in this link.

Or use another navigator as Mozilla Firefox or Google Chrome.

You can check the progress of your order at any time in the “My Orders” area of your account.

An order has one of four statuses:

• Pending payment : The order has been received but not yet paid, or we have not yet received your cheque.
• Being processed: The order is being processed at the nursery.
• Shipped: The order has been sent to the shipping company.
• Cancelled: We have cancelled the order.

In France, call +33 4 74 55 23 48 as soon as possible so our customer service can change your order.

Yes, if you have an account, in the “My Orders” section. Otherwise, we will alert you automatically by email when your order is shipped.

Go in "my account" and choose invoice then you can either download it or print it immediately.

In order to fully enjoy your visit, we recommend these periods to appreciate our nursery.
To avoid heavy crowds during open days and to receive informed advice, it's essential to schedule an appointment several days in advance. 

 During spring, the maples will be at their most beautiful from April 15th to May 15th. 

During fall, you can enjoy the splendid autumn colors between October 15th and November 15th.

You can browse the catalogue online, or download a PDF version – just print it out.

Downloading catalogues

In France, you can call our customer service department on +33 4 74 55 23 48 for assistance (the easiest way) or you can send us an email from anywhere you are. You can also send us some pictures of your tree by email(pictures taken in front of a clear background with clear view of the foliage for advice about illnesses and parasites).

Yes, our nursery is located in the town of Relevant in the Ain department of France, but we are open only on

appointment in order to welcome you in the best way.

You only have to click here and then on "Forgot your password?".

Your package will be refused and no refund will be made.

WARNING

It's a phishing.

"Phishing is the fraudulent attempt to obtain sensitive information, or data, such as usernames, passwords and credit card details by disguising oneself as a trustworthy entity in an electronic communication.Typically carried out by email spoofing or instant messaging, phishing often directs users to enter personal information at a fake website which matches the look and feel of the legitimate site.
Phishing is an example of social engineering techniques used to deceive users. Users are often lured by communications purporting to be from trusted parties such as social web sites, auction sites, banks, colleagues/executives, online payment processors or IT administrators." (from wikipedia website)

It comes from the word fishing.

You can learn more about phishing by following these links:

https://www.consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams

https://en.wikipedia.org/wiki/Phishing

A plant is a living organism, and of this fact, it reacts with the middle in which it evolves. It is therefore normal that according to the brightness, the substratum or the care brought, that the individuals of a same variety, especially when they are young, present some morphological differences (color, size, or shape of leaves for example).

Besides, a book, all as internet, is a source of information that can sometimes prove to be vague or even erroneous as for the information that you can find on these supports. We are specialists of the Japanese maples since more of thirty years and we work with other Japanese, European and American nursery men, in order to correct possible mistakes of nomenclature or variety.